We have a 30-day return policy, which mean you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Please note that any customer requesting a return is responsible for any return shipping costs. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and issues.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please get in touch if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
All returns are refunded via store credit in the form of a Magenta Trendz E-Gift Card. Returns are processed with 5-7 business days after your item(s) are delivered to us.
We do not provide cash refunds. We will accept exchanges within 30 days of the original purchase date with a valid receipt and all tags attached. We will accept returns for store credit only within 30 days of the original purchase date with a valid receipt and all tags attached.
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time. Returns/exchanges will NOT be accepted under the following conditions:
-Any items that are returned damaged
-Any items returned with pet hair, makeup stains and/or tanning solutions
-Any items returned with a strong perfume scent, body odor and/or cigarette odor
-Any items retuned with rips, stains and/or holes
-Any items that arrive at our facility AFTER 30 days or the original purchase date
Any items returned to our Distribution Center that do not qualify will be discarded